Delivery times vary depending on the type of order: Standard orders : are delivered on average within 5 working days, with an average range of 4 to 7 working days. Islands and remote areas : delivered on average within 7 working days, with an average range of 6 to 9 working days. Orders with handcrafted workmanship : delivery takes an average of 15 working days, due to the time required for handcrafted manufacturing. You will receive an email with tracking information as soon as your order ships.

Privacy policy

Privacy Policy

1) Purpose of the information

This Policy describes how Lumiavera Srl (“ Lumiavera ,” “we,” or “us”) collects, uses, discloses, and protects personal information when you visit lumiavera.com , use our services, or make purchases (the “ Services ”). By using the Services, you accept the practices described in this Policy. If you do not accept them, please do not use the Services.

2) Data controller and contact details

Owner: Lumiavera Srl, Viale Sondrio 3, 20124 Milan, Italy – VAT number 13769230965
Email: info@lumiavera.com
PEC: lumiavera@pec.it

3) Changes to this policy

We may update this Policy for operational, legal, or regulatory reasons. We will post the updated version on this page and adjust the "Last Updated" date.

4) What data we collect

4.1 Data provided directly by you

Personal and contact information (name, surname, address, email, telephone number).
Order and delivery information (billing/shipping address, order contents, notes).
Account data (if you create an account): username, preferences.
Support communications (content you choose to send us).

4.2 Data collected automatically (cookies and similar technologies)

We collect technical and usage information (e.g., IP address, device, browser, page views, events) through cookies, pixels, and similar technologies (" Cookies "). See the "Cookies and Tracking" section.

4.3 Data from third parties

We may receive data from vendors who provide parts of the Services (e.g., payments, shipping, reviews, analytics, anti-fraud).

5) Purposes and legal bases of the processing

Contract performance : order management, payments, delivery, returns, warranties; account management. (Article 6(1)(b) GDPR)
Legal obligation : tax/accounting compliance and legal obligations. (Article 6(1)(c) GDPR)
Legitimate interests : IT security, fraud prevention (including fraud controls), improved customer care, basic analytics, protection of rights. (Article 6(1)(f) GDPR)
Consent : sending promotional communications via email, non-technical cookies, profiling / retargeting activities. (Article 6(1)(a) GDPR)
Soft opt-in (Italy): We may send marketing emails to existing customers regarding similar products/services, with the option to opt-out in each message . (Article 130, paragraph 4, Privacy Code)

6) Profiling and personalization

To improve your experience and make communications more relevant, we may use data (e.g., purchase history, email interactions, cart history) to create segments (e.g., new customers, returning customers, abandoned carts) and display personalized offers, subject to your consent where required. You can withdraw/object to this at any time (see "Rights").

7) Cookies and tracking

We use technical cookies to operate the site and, with your consent, measurement and marketing cookies (e.g., Google Analytics 4, Microsoft Clarity, standard Meta Pixel). In the absence of a dedicated Cookie Policy page, we point you to Shopify's resources on cookies: shopify.com/legal/cookies .

You can manage your preferences from your browser (blocking/removing cookies). Blocking some cookies may limit the functionality of the site. If a global signal (e.g., GPC) is sent, we may not currently recognize it, in addition to the choices expressed via your browser/available tools.

8) Data suppliers and recipients

We share data only with parties who support us in providing the Services or for legal obligations, as data processors or independent controllers when applicable:

E-commerce platform: Shopify.
Payments: Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay (card details processed by the respective PSPs).
Shipping and logistics: e-courier and GSped platforms; main carrier TNT.
Reviews: Loox, Trustpilot.
Anti-fraud: Shopify Fraud Protect.
Analytics/tracking: Google Analytics 4, Microsoft Clarity; Standard Meta Pixels.
Email marketing: Mailchimp, Shopify Email.
Consultants/Authorities: Legal/IT consultants, authorities, and public bodies when required by law.

Upon request, we can provide an updated list of data controllers.

9) Storage times

Order and billing data: up to 10 years (civil/tax obligations).
Inactive customer accounts: Deletion/anonymization after 24–36 months of inactivity (criterion: 30 months unless otherwise requested).
Customer support (ticket/email): 24 months .
Email marketing: until consent is revoked or 24 months of inactivity.
Analytics (GA4): Event retention typically 14 months (or configured GA4 default value).
Abandoned cart: 60 days .
Technical/security logs: approximately 12 months .

10) Data transfers outside the EEA

Some providers may also process data outside the European Economic Area (e.g., Canada/USA). In such cases, we adopt appropriate safeguards such as the Standard Contractual Clauses (SCCs) and, where applicable, rely on adequacy decisions or the Data Privacy Framework . Detailed information is available in the privacy policies of individual providers.

11) Your rights

Under the GDPR, you can exercise your rights to access , rectification , erasure , restriction , objection (including profiling and direct marketing), and data portability , as well as withdraw your consent. You will not be discriminated against for exercising your rights.

How to exercise them: write to info@lumiavera.com or lumiavera@pec.it . We may request information to verify your identity before processing your request.

Supervisory Authority: you can lodge a complaint with the Italian Data Protection Authority .

12) Communications and marketing

Marketing: Email only (Mailchimp, Shopify Email), with prior consent or soft opt-in for existing customers; opt-out always available.
Support: Email and WhatsApp (support only, no marketing).

13) Data security

We take appropriate technical and organizational measures to protect personal data (e.g., encryption in transit, access controls, the principle of least privilege, monitoring, and backups). No measure is perfect: please avoid sending us sensitive information over unsecured channels.

14) Minors

The Services are not intended for children under 16. We do not knowingly collect data from minors; if you believe a minor has provided us with data, please contact us to have it removed.

15) Data breaches

In the event of a breach that poses a risk to the rights and freedoms of individuals, we will conduct a risk assessment and, if requested, notify the competent authority and the data subjects in accordance with Articles 33–34 of the GDPR.

16) Third-party sites and links

The Site may contain links to third-party sites not controlled by us. Always review their privacy policies. We are not responsible for the privacy, security, accuracy, or practices of such sites.

Contacts

Lumiavera Srl — Viale Sondrio 3, 20124 Milan, Italy
Privacy and rights email: info@lumiavera.com
PEC: lumiavera@pec.it
Telephone: +39 340 4723593

FAQ

Delivery times

Delivery times vary depending on the type of order:

Standard orders : are delivered on average within 5 working days, with an average range of 4 to 7 working days.
Islands and remote areas : delivered on average within 7 working days, with an average range of 6 to 9 working days.
Orders with handcrafted workmanship : delivery takes an average of 15 working days, due to the time required for handcrafted manufacturing.

You will receive an email with tracking information as soon as your order ships.

Delivery insurance and guarantee

We know how important it is to receive an order in perfect condition. For this reason, Lumiavera is committed to ensuring safe and reliable shipping, with a service that includes:

Custom packaging: We design custom packaging for each product in-house, ensuring maximum protection during transport. Each item is carefully positioned and protected with durable, high-quality materials to prevent accidental damage.
Insured shipments: All our shipments are insured against damage or loss, ensuring they arrive at their destination in perfect condition.
Immediate replacement in case of damage: If, despite our careful packaging, the product arrives damaged, Lumiavera will replace it immediately. Take photos of the damage and send them to our customer service team at info@lumiavera.com. Lumiavera will immediately replace the product at no additional cost.
Warranty : All our products have a multi-year warranty (from 3 to 5 years) and Lumiavera provides replacement in the event of a technical failure of one or more components.

Payment Methods

The following payment methods are accepted:

CREDIT CARD or PREPAID CARDS (including Postepay)
Apple Pay and Google Pay Wallets
PayPal, UnionPay, AMEX
Klarna for deferred payments

Once we have received your payment, your order will be immediately processed and handed over to the express courier for shipping.

If you want more security, you are always free to place your orders by contacting one of our representatives.

Product information

On each product page (located under the product image) there is a detailed item sheet. This provides a wide range of information from the manufacturer, including technical details, materials used and dimensions of the product.

Regarding availability:
The presence of the "Add to Cart" button on a product indicates that the item is available for immediate delivery.
If the item is out of stock, the estimated return to stock date will be visible below the price.

If you need further details or have specific requests, the "Contact" section will allow you to get in touch with a member of our support team.

Right of withdrawal

All private customers have the right to exercise their right of withdrawal within a period of fourteen days from receipt of the goods.

Requests submitted after this period or by non-private entities will not be considered valid.

For further information, we recommend that you carefully read our Conditions of Purchase, which contain all the regulations in compliance with current legislation.

Refund times

In accordance with the legislation in force from the date of cancellation of the order or receipt of the return, a time frame of fourteen days is expected to obtain the refund.

Generally, our administrative department will process the refund within 2-10 business days, using the same payment method you used to make the purchase.

Please see our Terms of Purchase for further details.

Customer Service: Every day from 9am to 11pmAverage response time: 3 hours